FAQs

Square1 are a company that aim to save on the amount of electronic waste we keep indoors or end up throwing into landfill. By recycling your old unwanted devices we can save polluting our planet and instead give older devices a new lease of life with a new owner, or if a device is beyond repair or use then it can be recycled responsibly in a way that won’t damage our environment. The parts can then be reused for other purposes.

We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed

If we receive a device with a SIM or Memory card enclosed it will be destroyed.

* Devices which are beyond economical repair or cannot be physically data wiped will be recycled

Every order made with us is assigned an order number and you will receive regular email updates at each stage of the process. Each pack we send out contains a free returns label with a tracking number that you can check the status of your shipment at any time after you post to us. You can also view your Order History from your Account page.

Don’t worry we all forget our passwords every now and then. So just simply go to log in but click on ‘forgotten password’ to be emailed your password reset options

No we don’t require you to send the phone with its original box or accessories as we only pay you for the device, however if you wish to send them as well to get rid of them we will accept them.

No you do not need to have cookies enabled to use our website. We try to make things as user friendly for our customers as possible.

Every order placed with us is valid for 14 days from the day you order, so provided that we receive your device within this time your quote is guaranteed. If it is shipped after the 14 day period we will offer you the current price for that model when we receive it.